Christmas Morning in Austria Soy Wax Candle

Our Wax

Our soy wax is free from gluten, toxins, paraffin, parabens, and phthalates, and is derived from renewable sources. Made from soybeans grown in the American Midwest, it is non-toxic, renewable, and produced mindfully.

Our Wicks

We exclusively use cotton and paper wicks, crafted from biodegradable, plant-based fibers that ensure a consistent burn with minimal black smoke. Our wicks are also zinc-free.

Our Fragrances

All of our fragrances are vegan and cruelty-free, containing no carcinogens, mutagens, reproductive toxins, organ toxins, or acute toxins. Most fragrances comply with California Proposition 65 standards. They are free from parabens and phthalates and meet the stringent requirements set by IFRA and RIFM.

Every single fragrance oil we offer is phthalate free and made without ingredients found on California’s Proposition 65 list.

But fragrances with the Clean Scents™ designation go one step further by also avoiding these 5 main hazard groups.

✖ Carcinogens: These are materials known or thought to cause cancer. 

✖ Mutagens: Materials that change the DNA of a cell, harming the cell and causing diseases like cancer. 

✖ Reproductive toxins: Toxins that adversely affect reproductive organs and increase the risk of birth defects. 

✖ Organ toxins: These are toxins that can cause adverse effects or disease within specific bodily organs. 

✖ Acute toxins: Toxins that can cause adverse effects from a single exposure. Generally, this would be accidental exposure like spillage or ingestion. 

Our Vessels

We take pride in sourcing only the highest-quality glass containers that are simple, timeless, and easy to repurpose around your home. 

Candle Care Guide

• Trim the Wick: Keep your wick trimmed to 1/4 inch before each burn to promote an even burn, steady flame, and limit sooting/mushrooming of the wick.
• Let the Wax Pool: Allow the top layer of wax to melt and pool to the edges to prevent tunneling—this ensures the maximum fragrance release.
• Burn Wisely: Burn your candle for no more than 4 hours at a time to maintain the candle’s longevity and safety.
• Avoid Draughts: Place your candle in a location free from draughts to avoid uneven burning and unnecessary dripping.
• Keep It Clean: Ensure the wax pool is free of wick trimmings, matches, or any combustible material.
• Stay Cool: Always burn your candle on a heat-resistant surface, away from heat sources.
• Snuff Out the Flame: Use a candle snuffer to safely extinguish the candle without splattering hot wax.
• Stay Safe: Never leave a burning candle unattended. Keep candles out of reach of children and pets.
• Reuse the Vessel: Once your candle has burned down, clean out the vessel to reuse or repurpose it.

Shipping Destinations

We are currently shipping to:

• Customers within the United States and U.S. territories
• Including P.O. Boxes. 
• All US Military bases, APO/FPO
• Puerto Rico, Guam, and U.S. Virgin Islands.

We do not ship to customers outside the United States at this time.

Shipping speed is one of our top priorities and therefore, we will only officially expand shipping to other regions besides the United States when we can guarantee the shipping time. 

*Some US products may have a 4-7 business day shipping time. If you have other US products with 2-5 business days shipping time in the same order, it will adhere to the 4-7 business days, even with expedited or overnight shipping. We suggest placing separate orders if you need the 2-5 business days products expedited or overnighted.

**Expedited and Overnight shipping only applies to the actual shipping portion of the order, it does not expedite the processing time of orders.

***You will be able to choose the method of shipping when purchasing samples in the app during checkout.

*The estimated shipping time will show for each shipping method, please take into consideration for both US and overseas products.

Shipping Method will be shown in each order detail page below order number

In the event you are not completely satisfied with your purchase for any reason, you may return it to us for an exchange or refund. All returns must be postmarked within fourteen (14) days of the purchase date. All returned items must be in new and unused condition.

Return Process. To return an item, please email customer service at hellosevencontinents@gmail.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging, and mail your return to the following address:

Seven Continents LLC

Attn: Returns 

2 Bennett Terrace

Ansonia, CT 06401

United States  

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. 

Refunds. After receiving your return and inspecting the condition of your item, and after our approval of the requested refund, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.

For defective or damaged products, please contact us at the customer service email below to arrange a refund or exchange.        

Questions.If you have any questions concerning our return policy, please contact us at:

hellosevencontinents@gmail.com