Refund policy

Return Policy

We want you to love what arrives at your door. If something isn't quite right, we're here to help.

Return Window

You may return eligible items within 30 days of delivery for a refund or exchange. To be eligible, items must be unused, in their original packaging, and in resellable condition.

For our scented products specifically, this means:

  • Candles: unburned, with the wick untrimmed and no signs of melting
  • Wax melts: unmelted, with packaging unopened
  • Diffusers: unopened, with the seal intact
  • All other products: unused and in original packaging

For safety and hygiene reasons, candles that have been lit, wax melts that have been used, and diffusers that have been opened are not eligible for return unless they are defective or damaged.

Final Sale Items

The following items are final sale and cannot be returned or exchanged:

  • Sale, clearance, or discounted items
  • Limited edition or seasonal collections marked "Final Sale"
  • Gift cards
  • Custom or personalized orders

How to Start a Return

  1. Email us at hellosevencontinents@gmail.com with your order number and the reason for your return.
  2. We'll respond within 4 business days with a Return Merchandise Authorization (RMA) number and return instructions.
  3. Securely package your item in its original packaging, write the RMA number clearly on the outside of the box, and ship it to: Seven Continents LLC Attn: Returns 3 Armstrong Road, #1116 Shelton, CT 06484 USA

Returns received without an RMA number may be delayed or refused.

Return Shipping

Customers are responsible for all return shipping costs. We strongly recommend using a trackable shipping method, as we cannot be responsible for items lost or damaged in transit. Original shipping charges are non-refundable.

Refunds

Once your return arrives, please allow up to 7 business days for us to inspect the item and process your refund. If the item meets our return conditions, your refund will be issued to the original payment method. You'll receive an email confirmation as soon as your refund has been processed. Depending on your bank or card issuer, it may take an additional 3–10 business days for the refund to appear on your statement.

If a returned item does not meet our return conditions, we will contact you before issuing a partial refund or returning the item to you.

Exchanges

If you'd like to exchange an item for a different scent or product, please note this in your initial return request. We'll process your exchange once your original item is received and approved. If there is a price difference, we'll either refund the difference or send a payment link for the balance.

Defective or Damaged Items

We pour every product by hand and inspect each one before it ships, but if your order arrives damaged or defective, we want to make it right. Please email hellosevencontinents@gmail.com within 7 days of delivery with:

  • Your order number
  • A photo of the damaged or defective item
  • A photo of the shipping packaging (if damaged in transit)

We'll arrange a replacement or full refund (including shipping) at no cost to you.

International Returns

International orders may be returned under the same policy, but customers are responsible for return shipping, duties, and any customs fees. Original shipping charges and duties paid are non-refundable.

Questions

We're a small team and we read every email. If you have any questions about your order or our return policy, please reach out:

hellosevencontinents@gmail.com