Frequently Asked Questions

BELOW YOU CAN FIND A LIST OF THE MOST COMMON QUESTIONS OUR CUSTOMERS ASK BEFORE AND AFTER THE PURCHASE.

How long does shipping take?

Shipping policy

 

PROCESSING TIME:

The time I need to prepare an order for shipping varies. In most circumstances I will be able to ship out orders within 2-3 business days. I will let you know if more time is needed.

 

SHIPPING TIMES:

North America: 5-7 business days after 48-72 hour processing time.

I'll do my best to meet these shipping estimates, but cannot guarantee them. Actual delivery time will depend on the postal service. Once the package is scanned by the post office I have no control over how long the package will take to arrive. I am not liable or responsible for any delays, re-routes, or failed deliveries of your package. 

However, I always want to make sure you receive the order that you paid for so please contact me at hellosevencontinents@gmail.com if you ever have any concerns with the status of your order.

 

 

CUSTOMS AND IMPORT TAXES:

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

 

What forms of payment do you accept?

We accept all major credit cards as well as PayPal - we do not accept cash, check, Venmo, Bitcoin, or money orders on the website. In person at fairs and festivals, we do accept all major credit cards, Venmo, Paypal, and Tap To Pay (apple/google pay).

How can I return or exchange my order?

Refund policy

RETURN POLICY

In the event you are not completely satisfied with your purchase for any reason, you may return it to us for an exchange or refund. All returns must be postmarked within fourteen (14) days of the purchase date. All returned items must be in new and unused condition.

Return Process. To return an item, please email customer service at hellosevencontinents@gmail.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging, and mail your return to the following address:

Seven Continents LLC

Attn: Returns 

2 Bennett Terrace

Ansonia, CT 06401

United States  

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. 

Refunds. After receiving your return and inspecting the condition of your item, and after our approval of the requested refund, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.

For defective or damaged products, please contact us at the customer service email below to arrange a refund or exchange.        

Questions.If you have any questions concerning our return policy, please contact us at:

hellosevencontinents@gmail.com

My candle or product arrived a little yellow

Candles and products that contain citrus or vanilla fragrance oils may have a more yellowy appearance based on the ingredients from the fragrance oil but the product is 100% okay!

What ingredients and materials do you use?

Our Wax

Our soy wax is free from gluten, toxins, paraffin, parabens, and phthalates, and is derived from renewable sources. Made from soybeans grown in the American Midwest, it is non-toxic, renewable, and produced mindfully.

Our Wicks

We exclusively use cotton and paper wicks, crafted from biodegradable, plant-based fibers that ensure a consistent burn with minimal black smoke. Our wicks are also zinc-free.

Our Fragrances

All of our fragrances are vegan and cruelty-free, containing no carcinogens, mutagens, reproductive toxins, organ toxins, or acute toxins. Most fragrances comply with California Proposition 65 standards. They are free from parabens and phthalates and meet the stringent requirements set by IFRA and RIFM.

Our Vessels

We take pride in sourcing only the highest-quality glass candle vessels that are simple, timeless, and easy to repurpose around your home. the candle jars are food-grade, heat-resistant, shatterproof, and explosion-proof, featuring a wood lid. They are also dishwasher and microwave safe (without the lid). Spray bottles can be cleaned with simple soap and water and reused. The diffusers can also be reused.

I try to use all natural materials when possible, including in shipping. The only plastic I use is minimal, and I reuse plastic bubble wrap when I can.